Normal view MARC view ISBD view

Service quality :

Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver. - Thousand Oaks, Calif. : Sage Publications, 1994. - ix, 289 p. : ill. ; 23 cm.

Includes bibliographical references and indexes.

ISBN: 0803949200

Subjects--Topical Terms:
Customer services--Quality control.
Consumer satisfaction.

LC Class. No.: HF5415.5 / .S47 1994

Place hold
Print
Add to your cart (remove)
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org)