Normal view MARC view ISBD view

Service quality : (Record no. 29692)

MARC details
000 -LEADER
fixed length control field	00671nam a2200193Ia 4500
001 - CONTROL NUMBER
control field	a12814
003 - CONTROL NUMBER IDENTIFIER
control field	SIRSI
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	190703s1994 caua e b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0803949200
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
Item number	.S47 1994
245 00 - TITLE STATEMENT
Title	Service quality :
Remainder of title	new directions in theory and practice /
Statement of responsibility, etc.	editors, Roland T. Rust, Richard L. Oliver.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Thousand Oaks, Calif. :
Name of publisher, distributor, etc.	Sage Publications,
Date of publication, distribution, etc.	1994.
300 ## - PHYSICAL DESCRIPTION
Extent	ix, 289 p. :
Other physical details	ill. ;
Dimensions	23 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and indexes.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services
General subdivision	Quality control.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Consumer satisfaction.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Rust, Roland T.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Oliver, Richard L.,
Dates associated with a name	1945-

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection	Home library	Current library	Shelving location	Total checkouts	Full call number	Barcode	Date last seen	Copy number	Price effective from	Koha item type
		Library of Congress Classification			AUE Library Collection	MAIN	MAIN	General		HF5415.5 .S47 1994	14081721	11/19/2019	1	11/19/2019	Books