Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven.
Material type:
TextPublication details: Hoboken, N.J. : J. Wiley & Sons, Inc., c2008.Edition: 2nd edDescription: xvii, 365 p. : ill. ; 23 cmISBN: - 9780470180020 (cloth : alk. paper)
- 0470180021 (cloth : alk. paper)
- 352.3/57 22
- JF1525.T67 N58 2008
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MAIN General | AUE Library Collection | JF1525 .T67 N58 2008 (Browse shelf(Opens below)) | 1 | Available | 10036081 |
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| JF1525.O73 O78 2005 Managing change and innovation in public service organizations / | JF1525 .P6 Z57 2014 The political process of policymaking : | JF1525 .P67 M37 2009 Managing and delivering performance : | JF1525 .T67 N58 2008 Balanced scorecard step-by-step for government and nonprofit agencies / | JF1525 .T67 P43 2007 Performance accountability and combating corruption / | JF1601 .H86 2016 Human resource management in public service : | JF1601 .H86 2016 Human resource management in public service : |
Includes bibliographical references and index.
Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
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