Customer satisfaction evaluation : methods for measuring and implementing service quality / Evangelos Grigoroudis, Yannis Siskos.
Material type:
TextSeries: International series in operations research & management science ; 139Publication details: New York : Springer, 2010.Edition: 2nd edDescription: xii, 313 p. : ill ; 24 cmISBN: - 9781441916396
- HF5415.335 .G75 2010
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MAIN General | AUE Library Collection | HF5415.335 .G75 2010 (Browse shelf(Opens below)) | 1 | Available | 10046891 |
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| HF5415.32 .S6 2011 Consumer Behavior Buying, having, and being / | HF5415.32 .V35 2013 The intelligent video technology : | HF5415.33.U6 H38 2013 Consumer behavior : | HF5415.335 .G75 2010 Customer satisfaction evaluation : | HF5415.5 .B36823 2009 Creating & delivering your value proposition : | HF5415.5 .B4835 2011 Master data management and data governance / | HF5415.5 .B4835 2011 Master data management and data governance / |
Includes bibliographical references (p. [287]-309) and index.
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