Negotiation boot camp : how to resolve conflict, satisfy customers, and make better deals / Ed Brodow.

Includes index.

Induction : everything I know about negotiation I learned in Brooklyn -- Week one : is there a negotiator in your closet? -- Week two : be nice to your ears -- Week three : strengthen your negotiating position -- Week four : preparing to negotiate -- Week five : traditional strategies : win-lose -- Week six : concessions make the world go round -- Week seven : the three rules for win-win negotiating -- Week eight : twenty tactics to die for -- Week nine : buyers and sellers -- Week ten : workplace negotiations between managers and employees -- Week eleven : negotiating in the flat world -- Week twelve : ten things people don't realize they can negotiate for.

Includes bibliographical references and index.