Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.

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Material type: Text

TextSeries: Publication details: Boston : McGraw-Hill/Irwin, c2003.Description: xvii, 443 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)ISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	MAIN General	AUE Library Collection	HD9980.5 .D388 2003 (Browse shelf(Opens below))	1	Available		10068511

Includes bibliographical references and index.

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