Quality and performance excellence : management, organization, and strategy / James R. Evans.
Material type: TextPublication details: Mason, OH : Cengage, 2014.Edition: 7th EdDescription: xv, 479 p. : ill. ; 24 cmISBN:- 9781133955924
- HD62.15 .D4 2014
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HD62.15 .B786 2001 Benchmarks in hospitality and tourism / | HD62.15 .C43 1994 Improving through benchmarking : | HD62.15 .D4 2008 Quality and performance excellence : | HD62.15 .D4 2014 Quality and performance excellence : | HD62.15 .D4 2014 Quality and performance excellence : | HD62.15 .E93 2011 Quality and performance excellence : | HD62.15 .E93 2011 Quality and performance excellence : |
Includes bibliographical references and index.
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