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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Contributor(s): Material type: TextTextPublication details: Boston : McGraw-Hill/Irwin, c2008.Edition: 6th edDescription: xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)ISBN:
  • 9780071263467
Subject(s): LOC classification:
  • HD9980.5  .F549 2008
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books MAIN General AUE Library Collection HD9980.5 .F549 2008 (Browse shelf(Opens below)) 1 Available 10060681
Browsing MAIN shelves, Shelving location: General, Collection: AUE Library Collection Close shelf browser (Hides shelf browser)
HD9940 .B32 S45 2011 Ecological modernisation and environmental compliance : HD9980.5 .D388 2003 Managing services : HD9980.5 .F549 2004 Service management : HD9980.5 .F549 2008 Service management : HD9980.5 .F549 2014 Service management : HD9980.5 .F549 2014 Service management : HD9980.5 .F549 2014 Service management :

Includes bibliographical references and indexes.

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