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	1.	Build for change : revolutionizing customer engagement through continuous digital innovation / Alan Trefler. by Trefler, Alan [ author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, New Jersey : John Wiley & Sons, Inc., [2014] Availability: Items available for loan: MAIN (1)Call number: HF5415.55 .T74 2014. Place hold Add to cart (remove)
	2.	Creating & delivering your value proposition : managing customer experience for profit / Cindy Barnes, Helen Blake, David Pinder. by Barnes, Cindy, 1961- Blake, Helen, 1962- Pinder, David, 1945- Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2009 Other title: Creating and delivering your value proposition. Availability: Items available for loan: MAIN (1)Call number: HF5415.5 .B36823 2009. Place hold Add to cart (remove)
	3.	After sales management : creating a successful after sales strategy to reduce costs, improve customer service and increase sales / David Brock. by Brock, David, 1962 Feb. 26- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Philadelphia Kogan Page, 2009 Availability: Items available for loan: MAIN (1)Call number: HF5429 .B6636 2009. Place hold Add to cart (remove)
	4.	Inbound marketing : get found using Google, social media, and blogs / Brian Halligan and Dharmesh Shah. by Halligan, Brian, 1967- Shah, Dharmesh, 1967- Series: The new rules of social media series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Hoboken, N.J. : Wiley, 2010 Availability: Items available for loan: MAIN (1)Call number: HF5415.1265 .H35 2010. Place hold Add to cart (remove)
	5.	The next evolution of marketing : connect with your customers by marketing with meaning / Bob Gilbreath. by Gilbreath, Bob Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: MAIN (1)Call number: HF5415 .G467 2010. Place hold Add to cart (remove)
	6.	Relationship Selling / Mark W. Johnston Greg W. Marshall by Johnston, Mark W Marshall, Greg W Edition: 3rd ed. Material type: Text; Literary form: Fiction Publication details: Boston: McGraw-Hill/Irwin, 2010 Availability: Items available for loan: MAIN (1)Call number: HF5438.25 .J655 2010. Place hold Add to cart (remove)
	7.	The Brand promise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! / Duane E. Knapp. by Knapp, Duane E Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill, c2008 Other title: Availability: Items available for loan: MAIN (3)Call number: HD69.B7 K623 2008, ... Place hold Add to cart (remove)
	8.	Customer relationship management : concepts and technologies / Francis Buttle. by Buttle, Francis Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Amsterdam ; London : Butterworth-Heinemann, 2009 Availability: Items available for loan: MAIN (2)Call number: HF5415.5 .B88 2009, ... Place hold Add to cart (remove)
	9.	The customer-driven company : moving from talk to action / Richard C. Whiteley. by Whiteley, Richard C Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley, c1991 Availability: Items available for loan: MAIN (1)Call number: HF5415.5 .W56 1991. Place hold Add to cart (remove)
	10.	Managing services : using technology to create value / Mark M. Davis, Janelle Heineke. by Davis, Mark M, 1944- Heineke, Janelle N Series: Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2003 Availability: Items available for loan: MAIN (1)Call number: HD9980.5 .D388 2003. Place hold Add to cart (remove)
	11.	Master data management and data governance / Alex Berson, Larry Dubov. by Berson, Alex Dubov, Lawrence Edition: nd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2011 Availability: Items available for loan: MAIN (2)Call number: HF5415.5 .B4835 2011, ... Place hold Add to cart (remove)
	12.	Discover SAP CRM / Srini Katta. by Katta, Srini Edition: 2nd edition. Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: MAIN (1)Call number: HF5415.5 .K376 2013. Place hold Add to cart (remove)
	13.	CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / Paul Greenberg. by Greenberg, Paul Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: MAIN (1)Call number: HF5415.5 .G743 2010. Place hold Add to cart (remove)
	14.	Integrating ERP, CRM, supply chain management, and smart materials / Dimitris N. Chorafas. by Chorafas, Dimitris N Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boca Raton, FL : Auerbach, c2001 Availability: Items available for loan: MAIN (2)Call number: HD38.5 .C44 2001, ... Place hold Add to cart (remove)
	15.	Customer service : career success through customer loyalty / Paul R. Timm. by Timm, Paul R Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Boston : Pearson, 2014 Availability: Items available for loan: MAIN (2)Call number: HF5415.5 .T56 2014, ... Place hold Add to cart (remove)
	16.	The six fundamentals of success : the rules for getting it right for yourself and your organization / Stuart R. Levine. by Levine, Stuart R Edition: Updated and Revised. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: New York : Currency, 2006 Availability: Items available for loan: MAIN (1)Call number: HD31 .L48 2006. Place hold Add to cart (remove)
	17.	Connecting with your customers. by Harvard Business School Series: The results-driven manager series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Boston, Mass. : Harvard Business School Press, 2006 Availability: Items available for loan: MAIN (1)Call number: HF5415.5 .C66 2006. Place hold Add to cart (remove)
	18.	Customer-driven operations : aligning quality tools and business processes for customer excellence / Christopher Ahoy. by Ahoy, Christopher K Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: New York : McGraw-Hill, 2009 Other title: Customer-driven operations management Availability: Items available for loan: MAIN (1)Call number: HD31 .A36 2009. Place hold Add to cart (remove)

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