A guide to service desk concepts / Donna Knapp.

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Material type: Text

TextPublication details: Boston, MA. : Course Technology, Cengage Learning, 2014.Edition: 4th edDescription: xvii, 382 p. : ill., portraits ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	MAIN General	AUE Library Collection	HD9696.C62 K53 2014 (Browse shelf(Opens below))	1	Available		14071571

Includes bibliographical references and index.

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