Customer satisfaction evaluation : methods for measuring and implementing service quality / Evangelos Grigoroudis, Yannis Siskos.

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Material type: Text

TextSeries: International series in operations research & management science ; 139Publication details: New York : Springer, 2010.Edition: 2nd edDescription: xii, 313 p. : ill ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	MAIN General	AUE Library Collection	HF5415.335 .G75 2010 (Browse shelf(Opens below))	1	Available		10046891

Includes bibliographical references (p. [287]-309) and index.

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