Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver.
Material type:
TextPublication details: Thousand Oaks, Calif. : Sage Publications, 1994.Description: ix, 289 p. : ill. ; 23 cmISBN: - 0803949200
- HF5415.5 .S47 1994
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
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MAIN General | AUE Library Collection | HF5415.5 .S47 1994 (Browse shelf(Opens below)) | 1 | Available | 14081721 |
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| HF5415.5 I37 2004 License to serve : | HF5415.5 .K376 2013 Discover SAP CRM / | HF5415.5 .R6 2007 Marketing to Win More Business / | HF5415.5 .S47 1994 Service quality : | HF5415.5 .T56 2014 Customer service : | HF5415.5 .T56 2014 Customer service : | HF5415.5 .W56 1991 The customer-driven company : |
Includes bibliographical references and indexes.
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