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	1.	Services Management/ Jay Kandampully. by Kandampully, Jay Material type: Text; Format: print ; Literary form: Not fiction Publication details: Essex, England : Pearson, 2014 Availability: Items available for loan: MAIN (1)Call number: TX911.3 K36 2014. Place hold Add to cart (remove)
	2.	Non-discrimination in international trade in services : 'likeness' in WTO/GATS / Nicolas F. Diebold. by Diebold, Nicolas F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge, UK ; New York : Cambridge University Press, 2010 Availability: Items available for loan: MAIN (1)Call number: HD9980.6 .D54 2010. Place hold Add to cart (remove)
	3.	Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. by Fitzsimmons, James A Fitzsimmons, Mona J Bordoloi, Sanjeev Series: The McGraw-Hill / Irwin series operations and decision sciences Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: New York : McGraw-Hill, 2014 Availability: Items available for loan: MAIN (4)Call number: HD9980.5 .F549 2014, ... Place hold Add to cart (remove)
	4.	Managing service operations / Bill Hollins, Sadie Shinkins. by Hollins, Bill Shinkins, Sadie Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: London : Thousand Oaks, CA. : Sage Publications, 2006 Availability: Items available for loan: MAIN (1)Call number: TS155 .H65 2006. Place hold Add to cart (remove)
	5.	Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins. by Hollins, Bill Shinkins, Sadie Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Sage Publications, 2006 Availability: Items available for loan: MAIN (1)Call number: HD9980.5 .H65 2006. Place hold Add to cart (remove)
	6.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Boston : Prentice Hall, 2011 Availability: Items available for loan: MAIN (2)Call number: HF5415.13 .L68 2011, ... Place hold Add to cart (remove)
	7.	Managing services : using technology to create value / Mark M. Davis, Janelle Heineke. by Davis, Mark M, 1944- Heineke, Janelle N Series: Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2003 Availability: Items available for loan: MAIN (1)Call number: HD9980.5 .D388 2003. Place hold Add to cart (remove)
	8.	Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2004 Availability: Items available for loan: MAIN (1)Call number: HD9980.5 .F549 2004. Place hold Add to cart (remove)
	9.	Professional services marketing : how the best firms build premier brands, thriving lead generation engines, and cultures of business development success / Mike Schultz, John E. Doerr. by Schultz, Mike, 1974- Doerr, John E Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2009 Availability: Items available for loan: MAIN (1)Call number: HD9980.5 .S357 2009. Place hold Add to cart (remove)
	10.	Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2008 Availability: Items available for loan: MAIN (1)Call number: HD9980.5 .F549 2008. Place hold Add to cart (remove)
	11.	Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by Wirtz, Jochen Lovelock, Christopher H Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: New Jersey : World Scientific, 2016 Availability: Items available for loan: MAIN (1)Call number: HF5415.13 .W57 2016. Not available: MAIN: Checked out (1). Place hold Add to cart (remove)
	12.	Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich. by Milakovich, Michael E Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Boca Raton, FL. : Auerbach Publications, 2006 Availability: Items available for loan: MAIN (1)Call number: HD31 .M55 2006. Place hold Add to cart (remove)
	13.	Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions / Mike L. George. by George, Michael L Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: New York : McGraw-Hill, 2003 Other title: Lean 6 Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions Availability: Items available for loan: MAIN (1)Call number: TS156 .G46 2003. Place hold Add to cart (remove)

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